FAQ / GENERAL

And ‘an e-commerce portal dedicated to selling HI-TECH products, used and reconditioned by specialist firms. It is the happy medium between an affordable price and a quality comparable to the new. With a few clicks you can receive directly at home and our products can also be paid directly to deliver them.

Click on the padlock at the top right in the navigation menu, will appear immediately in the fields to be filled in with your details.
Each e-mail identifies one uniquely registered user.

Use the appropriate link “Forgot Password?” at the bottom right in the login form where you’ll be asked to enter your e-mail address. It will automatically be sent an email with username and password indicated during registration.

You can contact customer service:
By calling 06/40402591 (from 10:00 to 12:00 Mon-Fri). Writing to info@iphoneme.it and indicating the details of the writer, the request for assistance and a mobile number to contact you.

To get the price list company for resale, you must request it and submit the “business profile” updated at: info@iphoneme.it

FAQ / ORDERS AND SHIPPING

Click on the “shopping cart” on the top right in the navigation menu, you will see immediately the list of all the products that until then you have added to your basket.

Yes, with the following modalities:
Object already paid for but not delivered: will be fully refunded.
Object already paid and sent: There will be a charge of 19 € including VAT for the administrative management.
Item shipped COD: There will be a charge of 19 € including VAT for the administrative management.
Item shipped on delivery and not withdrawn / rejected by the recipient: the fees payable will be 28 € VAT included.
If the order has not been paid or not been successful, you will need to contact our operators and signal a willingness to cancel without additional expenses. It is necessary, in each case within 24 hours please contact our Customer Service by e-mail at info@iphoneme.it or Phone.

When the order is invoiced and shipped, customers receive an email with a link. Clicking on the link starting at 22.00 on shipping day, there will be the carrier’s logo chosen, which you can just click to follow the delivery of the package. Before 22.00 there will be no logo. Delivery is scheduled in 24/48 hours by courier. The packs will always be insured for the full value of the goods.

If the goods arrive faulty, please pick up the package with reservation, photographing everything and send a report endorsed in order to make the complaint to the courier. Will follow the return of the product with its replacement. To return goods you must contact Customer Service and receive return instructions. You have to pack your product safely, and to include all manuals, accessories and original packaging. To contact the complaints department please contact: info@iphoneme.it

The customer has 15 days from the date of receipt of the product to exercise the right of withdrawal, as long as the product remains in perfect condition sold. iphoneme.it refund the consumer the product price (excluding shipping charges).
NOTE: With the exception of faulty merchandise, we can not accept software or goods where the seal has been broken or failures products. This does not affect your statutory rights.
To exercise the right of withdrawal and return a product you must contact Customer Service to open a practice of return and get directions to return the goods. You have to pack your product safely, and to include all manuals, accessories and packaging receipt.
IMPORTANT: The package must be sent (we recommend shipping) the address indicated by the complaints, rejects all parcels sent without a prior notice and without the return code.

– Refund in case of cancellation of the order before shipping.
A) paid orders by bank
If, before it is shipped, the customer decides to cancel the order, in part or in totality, already paid by bank transfer, you will be issued a note corresponding to the sum paid credit. Such a credit note, valid for one year from the date of issue, will be used for any purchase on our site, or refunded by bank transfer.
B) paid orders with PayPal
If, before it is shipped, the customer decides to cancel the order, in part or in totality, already paid with PayPal, the refund will be equal to the sum paid exclusively on the customer’s PayPal account within 7 days.
– Repayment after the shipment of the order.
If the order was paid by money order the repayment will be made within 30 days by bank transfer or by money order (by scaling costs to issue the order).
If the order was paid with PayPal, the refund will be made on the PayPal account within 7 working days.
If the order was paid by bank transfer, the refund will be made by bank transfer or by check (money order scaling the issuance costs from the total amount).

If the package that the carrier wants to deliver is damaged, you must refuse it, describe the type of damage on the carrier’s delivery note and immediately contact our customer service to report the incident. If you accept the package, it is believed that this is in good condition and the damage can not be attributed to transportation. iphoneme.it can not be held responsible in this case. If the customer wishes to claim against the carrier, must file a complaint within 3 working days of receipt of the parcel.
If possible you need to take pictures of the package and send to Customer Service.
Note: the notes as “Under scrutiny reserve on open” or “ruined Box” have no legal value. If the package is damaged, it must discard it after you take photos, which must be sent to Customer Service by email to info@iphoneme.it
Courier services that refuse to attend the opening of the package, you can accept the package by placing the cross on “Received in good condition” (or similar). And ‘necessary to indicate that it was not possible to verify the product status because the courier did not want to stay for the opening of the package.
In case of problems contact Customer Service within 10 hours of the day following the delivery, by email info@iphoneme.it
If the parcel has been refused or is damaged, you must contact Customer Service within 10 hours of the day following the delivery, by email to info@iphoneme.it